ChatPop

ChatPop allows you to add floating WhatsApp and Facebook Messenger buttons to your online store. Your customers can contact you directly with one click, improving communication and increasing sales opportunities.

Accessing ChatPop

1. From your Flokee panel, go to the Store section in the side menu
2. Click on Widgets
3. You'll find ChatPop in the list of available widgets

Initial Setup

Accessing Configuration

From the Widgets page, click "Configure" on the ChatPop card.

The introduction page shows you:

• A description of ChatPop features
• A visual preview of how it will look in your store
• The button to start configuration

Start Configuration

Click "Configure" to access the full configuration panel.

Configuration Panel

The configuration panel includes several sections:

1. Widget Activation

• Main switch: Activates or deactivates the widget in your store
• Status: Shows whether it's "Active" or "Inactive"

2. Visibility

Show button: Controls whether the button is visible in your store

Position: Defines where the button will appear on screen

• Left: Left side of the screen
• Center: Bottom center of the screen
• Right: Right side of the screen (recommended)

3. Communication Channel

Channel type: Select from available options

• WhatsApp: For phone numbers
• Facebook Messenger: For Facebook pages

WhatsApp Configuration

• Phone number: Enter your number with country code (Ex: +5491133333333)
• Default message: The text that will appear automatically when a customer starts the chat

Facebook Messenger Configuration

• Page ID: Your Facebook page identifier
• Default message: Initial chat text

4. Notice Bubble

The notice bubble is a message that appears next to the button to attract visitors' attention.

• Show at start: Activates the bubble when the page loads
• Message: The text to display in the bubble (example: "Hello! How can I help you?")

5. Days and Hours

Configure when the button will be visible:

• All days: The button will always be available
• Specific days: Select the days of the week when you want it to appear

6. Display Pages

Define on which pages of your store the button will appear:

• All pages: The button shows throughout the store (recommended)
• Specific pages: Only on URLs you define
• All pages except: Throughout the store except on pages you exclude

Activation and Publishing

Activate ChatPop

1. Complete basic configuration (channel and number/ID)
2. Turn on the main switch - it will change from "Inactive" to "Active"
3. The preview on the right shows how it will look in your store

Publish Changes

1. Click "Publish" to apply changes to your store
2. You'll see confirmation: "Changes published successfully"
3. The widget is now active in your online store

Multiple Buttons

ChatPop allows you to configure multiple communication channels simultaneously. You can have WhatsApp and Facebook Messenger buttons active at the same time.

Adding a Second Button

To add an additional channel:

1. In the main ChatPop view, click "New button"

2. Configure the new channel:

For Facebook Messenger:

• Select "Facebook Messenger" in Channel type
• Enter the Facebook page name (e.g., Flokee.ai)
• Customize the Default message for Messenger
• Configure the Notice bubble, Days and hours, and Display pages

3. Click "Save changes" to add the button

Multiple Buttons View

Once configured, you'll see both channels in the main view:

Multiple buttons features:

• Independent configuration: Each button has its own schedule, pages, and messages
• Automatic positioning: Buttons stack vertically in the selected position
• Individual management: You can edit, delete, or deactivate each button separately

Widget in Your Store

Once published, the ChatPop widget will appear in your store according to the defined configuration:

• Shows as a floating button in the selected position
• Customers can click to start a conversation
• The default message will appear automatically in the chat
• With multiple buttons, they will be displayed stacked vertically

Statistics and Tracking

With ChatPop installed you get valuable information about:

• Queries received: Number of customers who started conversations and their attribution to campaigns

Best Practices

Recommended Configuration

• Position: Right (more familiar to users)
• Bubble message: Clear and direct ("Can we help?", "Hello! Have questions?")
• Availability: 24/7 if possible, or during your business hours

Effective Messages

• Be friendly but professional
• Mention your brand: "Hi, I'm contacting from Your Brand"
• Include the reason: "I have a question about..."

Customer Service

• Respond quickly to inquiries
• Have product information ready
• Use the opportunity to build trust

Troubleshooting

Widget doesn't appear in my store

1. Verify it's activated (switch on "Active")
2. Confirm you clicked "Publish"
3. Check page settings (should be on "All pages")
4. Clear your browser cache

Customers can't start chat

1. Verify WhatsApp number has correct format (+country code + number)
2. For Facebook Messenger, confirm page ID is correct
3. Make sure your WhatsApp is active and can receive messages

Default message doesn't appear

• The default message is sent automatically when opening WhatsApp, but the customer can modify it before sending